We want you to love your Lavira experience. If you are not satisfied with your purchase or experience an issue with your order, please contact us and we’ll work with you to make it right.
You may contact us within 30 days of receiving your order if you have concerns regarding your purchase.
To help us understand the issue, please provide your order information and any relevant details so our team can assist you.
If your product arrives damaged, defective, or has a manufacturing issue, please contact us with a photo or short video showing the problem.
Once we verify the issue, we will provide the appropriate resolution, which may include a replacement at no additional cost.
If you receive the wrong item, your package arrives damaged, or you experience another issue with your order, please contact us as soon as possible so we can assist you.
For any questions regarding returns, refunds, or your order, please contact: